Happy Orchard Guaranteed Delicious Program
Official Terms and Conditions
VOID WHERE PROHIBITED OR RESTRICTED BY LAW. ALL FEDERAL, STATE, LOCAL AND MUNICIPAL LAWS AND REGULATIONS APPLY.
Program Overview:
The Happy Orchard Guaranteed Delicious program (the “Program”) offers customers a full refund of their purchase price actually paid for the Happy Orchard product(s) if they are not completely satisfied with their Happy Orchard product(s). Rich Products Corporation (“we,” “our” or “us”) stands behind the quality and taste of our products, and we want every customer to be happy with their purchase. These official terms and conditions (“Terms”) apply solely to customers that purchase a Happy Orchard product from authorized retailers in the fifty (50) United States and the District of Columbia (“you” or “your”).
Eligibility:
- Effective as of September 9, 2024, this Program applies to all Happy Orchard products purchased from authorized retailers within the fifty (50) United States and the District of Columbia.
- You may only receive a refund if the refund is received within thirty (30) days from the date of purchase.
- This offer is limited to one refund per household or address per product.
Refund Process:
To receive a refund under the Program, please follow these steps:
- Save your original purchase receipt and the product packaging or label.
- Mail the following items to the address provided below:
- The original product packaging or label as proof of purchase;
- A copy of your original purchase receipt; and
- Your complete name and mailing address (P.O. boxes are not accepted).
- You must mail all items to: Happy Orchard Guaranteed Delicious Program Attn: Customer & Product Insights Team, 1 Robert Rich Way, Buffalo NY 14213.
Refund Details:
- Refunds will be issued in the form of a check for the full purchase price shown on your receipt, including sales tax, plus the cost of a standard U.S. postage stamp.
- Refund checks will be mailed to the address provided within six to eight (6 - 8) weeks of receipt of your request.
- Checks must be cashed within ninety (90) days of the issue date.
Limitations:
- We are not responsible for lost, late, damaged, misdirected, or postage-due refund requests.
- We are not responsible for illegible or incomplete refund requests or refund requests that are lost, stolen or deleted due to computer or electronic malfunction or other error.
- Illegible or incomplete refund requests will not be processed.
- Refunds received after thirty (30) days from the date of purchase will not be processed.
- This Program does not cover products that have been damaged after purchase due to improper storage or handling.
- We reserve the right to request additional information if we suspect fraudulent activity.
- This offer is void where prohibited or restricted by law.
Modifications to the Program:
We reserve the right to modify, suspend, or terminate this Program at any time without prior notice in our sole and absolute discretion. Any changes will be posted on our official website available at https://www.thehappyorchard.com.
Conditions of Participation and Release:
All applicable federal, state and local laws and regulations apply. By participating in the Program, you agree to be bound by these Terms and our decisions, which shall be final in all respects. By participating in the Program you agree to release and hold harmless Rich Products Corporation, its respective subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors (collectively, the “Released Parties”) from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) your participation in the Program and/or their acceptance, possession, use, or misuse of any refund or any portion thereof; (ii) technical failures of any kind; (iii) unauthorized human intervention in any part of the refund submission process or the Program; or (iv) electronic or human error in the administration of the Program or the processing of refunds.
Indemnification:
You shall indemnify, defend and hold harmless the Released Parties from and against any and all claims, damages, actions, liability, loss, injury or expense, including reasonable attorneys' fees and costs, arising out of or in connection with: (a) participation in the Program; (b) the use of any materials by the Released Parties, including, without limitation, any claim for infringement of intellectual property or any claim that such use invaded privacy or publicity; (c) a breach or allegation, which if true would constitute a breach of any of the representations, warranties or obligations herein; and (d) acceptance, possession, grant, use, or misuse of the refund, including without limitation, personal injury, death and property damage arising therefrom.
Limitation of Liability, Governing Law and Venue:
As a condition of participation, you agree that: (a) any and all disputes, claims and causes of action arising out of or connected with the Program shall be resolved individually, without resort to any form of class action, and exclusively by the United States District Court for the Western District of New York or the appropriate New York State Court located in Buffalo, New York; (b) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with the Program, but in no event attorneys' fees; and (c) under no circumstances will you be permitted to obtain awards for and hereby waives all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO ALL PARTICIPANTS. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms, or your or our rights and obligations in connection with the Program, shall be governed by, and construed in accordance with, the laws of the State of New York, without giving effect to any choice of law or conflict of law rules (whether of the State of New York or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of New York. Our failure to enforce any provision on these Terms shall not constitute a waiver of that provision.
Force Majeure:
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
Assignment:
You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
Severability:
If any provision of these Terms is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Privacy:
All personal information collected as part of this Program will be used solely for the purpose of processing your refund request. For more information on how we handle your data, please refer to our Privacy Policy at https://www.richsusa.com/privacy-policy.
Entire Agreement:
These Terms and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.
Contact Us:
If you have any questions about the Program, please contact our customer service team at:
- Email: helpline@rich.com
- Phone: 800-356-7094